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FAQs

Candy
Are your products made in the United States?

Almost all products are manufactured in our plants in Pennsylvania.  Some of our gold coins are manufactured and imported from Israel.

Can I buy your seasonal products online?

This site offers consumers the ability to buy favorite R.M. Palmer confections for any party, celebration or special occasion throughout the year by offering a selection of confections wrapped in colors that can be combined to create or add to a specific theme. For R.M. Palmer seasonal products, please visit your local retailer or visit www.rmpalmer.com to find a retailer near you.

Are all of your products Kosher?

All of the items that we manufacture are certified Kosher. Please be sure to look at each item's specific packaging for confirmation.

Do you make non-chocolate products?

R.M. Palmer has always been a chocolate company.  We manufacture and distribute a wide range of seasonal and everyday chocolate novelties, and are especially well known for our hollow Easter Bunnies.

Shipping
How do you ship your candy?

FedEx is used for our online order shipping.  R.M. Palmer takes great care to pack all orders to protect the candy during transit.  Insulated shipping boxes with cool packs are used in all shipments, at no additional cost to you.

How long will my order take to be delivered?

Our goal is to deliver all orders in top quality condition, and since chocolate is a perishable product, susceptible to heat, we use 2nd-Day delivery as our standard method.  Depending on your ship-to location, your order will either be sent by Residential Ground or Express Air in order to ensure that your candy is not in-transit for more than two days.  If you need your candy order sooner, we do offer an expedited One Day shipping option.  All applicable rates, based on shipping method and destination, can be viewed prior to completing your Checkout.

Will my candy ship the same day I order it?

Any order received after noon (Eastern time) will not be processed until the following business day.  Additionally, in order to ensure that your order is delivered within two days once it ships, we will only ship orders Monday through Wednesday for standard 2nd-Day shipping.  We recommend that you allow 2-3 business days for processing, so that you receive your candy in time for your event.

Ordering
Can I return something if I want to?

If you have a concern with your order once received, we ask that you contact our Customer Care Team at 1-800-344-1510 or by email at CustomerCare@rmpalmer.com.  They will be happy to discuss your situation, answer any questions and help you with an appropriate solution.  Please do not return any candy before contacting Customer Care.

Can I cancel my order after I place it?

If you need to change or cancel your order, please contact our Customer Care Team for assistance.  We will work with you to help resolve any issues. However, please understand that once the order has been processed for shipping we are not able to cancel it.  

Will I be able to track my order and delivery schedule?

You will receive a shipment notification that includes a FedEx tracking number when your order has been processed and shipped. You can also check the status of your order by clicking on the Order Status link at the bottom of the homepage.

About Us
Where is the company located?

R.M. Palmer is located in West Reading, Pennsylvania. We have 3 production facilities, warehouse facilities and a state-of-the-art Distribution Center in Berks County, Pennsylvania.

How big is R.M. Palmer Company?

R.M. Palmer is one of the top 25 confectionery manufacturers in North America and #82 globally.

What is your biggest season?

Easter is R.M. Palmer’s largest season, followed by Christmas, Valentine’s Day and Halloween.

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