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Customer Care

This site offers consumers the ability to buy favorite R.M. Palmer confections for any party, celebration or special occasion throughout the year by offering a selection of confections wrapped in colors that can be combined to create or add to a specific theme. Whether for birthdays, weddings, bar/bat mitzvahs, graduation parties, holidays or even the ”big game”, plan your next party with Palmer! For R.M. Palmer seasonal products, please visit your local retailer or visit to find a retailer near you.

If you have already placed an order and have questions or need assistance regarding your order, please contact our Customer Care team and they will be happy to help you. We want you to be 100% satisfied with your online R.M. Palmer purchase. To assist you, we have answers to some of the most common questions listed in our FAQ section.

If you need to contact us regarding an order you have already placed, we can be reached by email, phone or mail.  If you contact us by email or mail, please include your order number, the reason for your contact, and a daytime phone number so one of our Customer Care team members can follow up with you. 

Please note that our Customer Care hours are Monday - Friday from 8:00am to 4:30pm EST.  If you contact us outside of those hours we will follow up with you the next business day.

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